Shipping policy

Shipping policy

We process all orders within 2 to 3 business days of payment confirmation. Once the order has been processed, the estimated delivery time is 4 to 8 business days, depending on the destination and order volume.

Delivery time: The total delivery time is made up of:

 -Processing time: 2 to 3 business days
- Shipping time: 4 to 8 business days

These times are estimates and may vary due to external factors.

Possible delays: In certain circumstances, orders may be subject to additional delays due to:

- High demand or order peaks
- Carrier logistics issues
- Weather conditions
- Customs processes or incidents beyond our control

In these cases, the customer will be informed whenever possible.

Order tracking: Once your order has shipped, you will receive a tracking number so you can check the status of the shipment at any time.

Shipping address: It is the customer's responsibility to make sure the shipping address provided is correct and complete. We are not responsible for orders sent to incorrect addresses provided by the customer.

Undelivered orders: If an order cannot be delivered for reasons beyond the store's control (incorrect address, recipient not available, parcel not collected, etc.), a refund is not guaranteed.

Shipping costs: Shipping costs will be shown to the customer before completing the purchase. In some cases, free shipping promotions may be offered.

Current shipping rates:

  • Spain, Andorra, Portugal and France: €4.99.
    Free shipping on orders of €32 or more.
  • United States and United Kingdom: free shipping.
  • Latin America (Mexico, Chile, Colombia, Peru, Argentina, Costa Rica, Panama, Uruguay, Dominican Republic and Ecuador): €2.99. Free shipping on orders of €32 or more.
  • European Union and rest of the world: €3.98.
    Free shipping on orders of €32 or more.

Shipping rates and conditions may be updated at any time and will always be shown before completing the purchase.

Shipping responsibility: Once the order has been handed over to the carrier, responsibility for the shipment passes to the carrier. We are not responsible for delays caused by the shipping company.

Contact: For any questions about shipping, you can contact us at: zaratejon48@gmail.com